topic Re: Self service login in Get Support

Self service login

dian_34 — Sat, 25 Feb 2023 09:51:15 GMT

I can't get into my self account I've been doing the two step verification and it's not sending me the codes to my email or cell phone to log in.

Re: Self service login

Handy1 — Sat, 25 Feb 2023 10:22:21 GMT

@dian_34 Get support to to help you Reagan access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

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Re: Self service login

softech — Sat, 25 Feb 2023 11:34:45 GMT

@dian_34 could be just late night maintenance with some systems. Try back again later on the morning and it should work

Re: Self service login

hycm53 — Sat, 25 Feb 2023 11:35:11 GMT

@dian_34 wrote:
I can't get into my self account I've been doing the two step verification and it's not sending me the codes to my email or cell phone to log in.

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

Re: Self service login

HALIMACS — Sat, 25 Feb 2023 12:07:06 GMT

@dian_34

If you're using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in.

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.

Re: Self service login

dian_34 — Sun, 26 Feb 2023 10:45:12 GMT

I've tried everything that was suggested and I still can't get into my account. What am I suppose to do here?

Re: Self service login

softech — Sun, 26 Feb 2023 12:09:37 GMT

@dian_34 this is weird. Getting the 2FA code via SMS usually does not fail

open ticket with PM support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there