topic Re: Change plan in Get Support

Change plan

Qnpcyu — Sat, 25 Feb 2023 06:51:17 GMT

I want to change to new plan $45 4G speed 20G data. Can you help me?

Re: Change plan

will13am — Sat, 25 Feb 2023 06:55:36 GMT

@Qnpcyu , plan change is a self serve function. Simply login to your online account using incognito mode on the browser and go to plan and add-on tab. From there you can select the plan change function and select the 4G plan that you desire. Good luck.

Re: Change plan

DDM69 — Sat, 25 Feb 2023 07:06:58 GMT

Just login to My Account , go to Plan & Add-ons page, click Change My Plan

It will then give you the list of different plans you can change to (there are 2 arrows on the far right to scroll up and down) Pick the one you want there

Just make sure you know the difference between Change plan now and Change in the next renewal date.

People usually select Change in the next renewal date to avoid waste money if you don't need the extra data or minutes urgently.

Let me know how it goes.

Re: Change plan

softech — Sat, 25 Feb 2023 11:47:55 GMT

@DDM69 that looks like my repliy..

Re: Change plan

poutinecity — Sun, 26 Feb 2023 07:22:32 GMT

If that plan isn't available in your account, you can also contact customer service.

1. Visit https://publicmobile.ca/chatbot

then type "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If the chatbot doesn't work, you can pm a CS using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437