topic 5 ATTEMPTS in Get Support

5 ATTEMPTS

Sans1 — Sat, 25 Feb 2023 01:01:56 GMT

AN ERROR HAS OCCURED PLEASE TRY AGAIN

i get t his 5 times after trying to reset my password

Re: 5 ATTEMPTS

Handy1 — Sat, 25 Feb 2023 01:02:31 GMT

@Sans1 You will need supports help to regain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: 5 ATTEMPTS

hairbag1 — Sat, 25 Feb 2023 01:03:06 GMT

@Sans1

wait for an hour before another attempt.

Re: 5 ATTEMPTS

softech — Sat, 25 Feb 2023 01:05:27 GMT

@Sans1

Any chance your havra Telus My Account login too??

Try reset the password using Incognito mode and use Incognito mode to login My Account with the new password. And make sure you manually type it in, not pick from browser saved password

Re: 5 ATTEMPTS

Sans1 — Sat, 25 Feb 2023 01:17:28 GMT

yOU ARE UN AMI....MERCI AND i HAVE DONE THAT AND HAVE AN ALMOST IMMEDIATE RESPONSE 🙂

Re: 5 ATTEMPTS

Sans1 — Sat, 25 Feb 2023 01:18:31 GMT

hELLO AGAIN....NCE TO HEAR FROM YOU. i gfot a response from CS

Re: 5 ATTEMPTS

Sans1 — Sat, 25 Feb 2023 01:19:48 GMT

Thank you for your helpful response. I tried that and it did not work...but still I thank you for your decent humanity