topic Re: Unstable Connection in Get Support

Unstable Connection

Eliza5 — Sat, 25 Feb 2023 00:28:55 GMT

Hello,

Noticed in the last year that the connection works on and off.

Did some troubleshooting. Even uninstalled apps and restarted phone many times.

Thanks,

@Eliza5

Re: Unstable Connection

Handy1 — Fri, 24 Feb 2023 19:23:44 GMT

@Eliza5

Try your preferred net work to 3G se if that helps also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Unstable Connection

HALIMACS — Fri, 24 Feb 2023 19:32:01 GMT

@Eliza5

One of the best comparison tools is to try your public mobile SIM card in another device, if available, to see if you have the same connection type problems.

if possible, use it in the same location where you have experienced issues for a period of several days.

Then you will be able to determine whether the issue is environmental/location or a device issue or an issue with the actual service.

Re: Unstable Connection

hTideGnow — Fri, 24 Feb 2023 19:39:45 GMT

@Eliza5 What make and model of phone you have?

Which province and city you are at?

And of the connection issue, do you notice a voice problem or data as well?

Try to change your network to 3G Only or WCDMA only, it could make it better

Re: Unstable Connection

pmbc — Fri, 24 Feb 2023 20:04:03 GMT

@Eliza5 Do you notice how strong your connect is? Do you have a strong connection? How many bars? Is it a better connection is some areas than others? It may be related to your proximity to Telus cell towers.

Re: Unstable Connection

Etait — Fri, 24 Feb 2023 20:10:51 GMT

@Eliza5 You could try to reset the connections, which would clear the cache for internet passwords, mobile service, everything that involves networking. If after that and it doesn't work, could also try removing the sim card while the phone is powered down and reinserting it and see if that helps.

Re: Unstable Connection

DDM69 — Sat, 25 Feb 2023 00:57:36 GMT

More details would help us. Is the connection dropping off based on your location? The more you can tell us, the better we can help.