topic Re: Login in Get Support

Login

ChristineClarke — Fri, 24 Feb 2023 20:03:04 GMT

Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in.

Re: Login

Handy1 — Fri, 24 Feb 2023 20:04:44 GMT

@ChristineClarke Try again incognito private mode there are cache issue or another device or lap top

Re: Login

pmbc — Fri, 24 Feb 2023 20:05:05 GMT

@ChristineClarke Does it get you to the 2 factor authentication stage?

Re: Login

Handy1 — Fri, 24 Feb 2023 20:07:20 GMT

@ChristineClarke If you have reset password and still can’t log get support to help you regain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Login

ChristineClarke — Fri, 24 Feb 2023 20:28:18 GMT

It wants to send me a 6 digit code to sms or email. My sms is not working yet because I’m transferring from a land line which takes 5-7 business days and I get no code on email. Thx!

Re: Login

pmbc — Fri, 24 Feb 2023 20:30:53 GMT

@ChristineClarke Have you checked a junk folder of your email? I've used email and for me it's been pretty reliable. You're checking the same email address you're logging in with?

Re: Login

hTideGnow — Fri, 24 Feb 2023 20:50:37 GMT

@ChristineClarke

you checked your spam folder?

do a search for "Public Mobile"

if you still cannot get the code, open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437