topic Re: Porting issues into Public Mobile in Get Support

Porting issues into Public Mobile

Slothie — Fri, 24 Feb 2023 18:30:01 GMT

I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone.

When doing the port I could not find my existing carrier in the list (Zoomer Wireless). Zoomer registers to the Cityfone network, so I chose that.

Now I get a text message saying that the port is having problems, incorrect ESN/MEID.

Not sure how to proceed. The chatbot didn't help much.

Re: Porting issues into Public Mobile

Handy1 — Fri, 24 Feb 2023 18:31:12 GMT

@Slothie I’ll send you port team number private message for live support

Re: Porting issues into Public Mobile

computergeek541 — Fri, 24 Feb 2023 18:32:01 GMT

@Slothie wrote:
I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone.

When doing the port I could not find my existing carrier in the list (Zoomer Wireless). Zoomer registers to the Cityfone network, so I chose that.

Now I get a text message saying that the port is having problems, incorrect ESN/MEID.
Not sure how to proceed. The chatbot didn't help much.

Please go back to the chatbot to open a ticket and a customer support agent will contact you afterward to assist.

Re: Porting issues into Public Mobile

hTideGnow — Fri, 24 Feb 2023 18:32:44 GMT

HI @Slothie is the account on Zoomer still active?

Call PM porting support team and they can restart the porting process. I will messge you the phone number. Check Community inbox

Re: Porting issues into Public Mobile

Slothie — Fri, 24 Feb 2023 19:01:11 GMT

Thanks. Called the number and they re-initiated the port. Will find out soon hopefully.

Re: Porting issues into Public Mobile

hTideGnow — Fri, 24 Feb 2023 19:03:13 GMT

HI @Slothie Yes, put your Zoomer sim card back in a phone. Zoomer will message you , reply YES

Then you can put the PM sim back to the phone. The porting should completed within 90 mins. You will see porting completed if you receive inbound calls on your PM sim card. So, reboot the phone every little while and try calling yourself

Re: Porting issues into Public Mobile

Handy1 — Fri, 24 Feb 2023 19:03:18 GMT

@Slothie Fingers crossed 🙂

Re: Porting issues into Public Mobile

Slothie — Fri, 24 Feb 2023 19:08:30 GMT

Waiting for the text message from Zoomer for confirmation... The Zoomer SIM is in another phone (that's powered on and still registered to Cityfone).

Re: Porting issues into Public Mobile

Slothie — Fri, 24 Feb 2023 19:45:28 GMT

OK so my old Zoomer phone went to "Emergency calls only". I never received any text message asking for confirmation.

I can send and receive calls on my ported phone number on public mobile now (and public mobile SIM). I guess the port is complete?

So odd I never got a confirmation text. Is that normal?

Re: Porting issues into Public Mobile

Handy1 — Fri, 24 Feb 2023 20:42:01 GMT

@Slothie Sounds like port is complete port team was probably able to verify the port verbally hence reason you never got the the confirmation text would be my guess , but we happy to hear it working for you now .. and welcome to public mobile 🙂

Re: Porting issues into Public Mobile

hTideGnow — Fri, 24 Feb 2023 20:48:29 GMT

HI @Slothie that is a sign that porting is completed!!! I don't think they will send you a text about completion

Welcome to PM

Re: Porting issues into Public Mobile

Slothie — Fri, 24 Feb 2023 20:51:08 GMT

Ok case closed. Thanks to everyone for the help!