topic My phone doesnt work in Get Support

My phone doesnt work

spitnut — Tue, 04 Jan 2022 20:00:56 GMT

My phone doesnt have talk, text, or data yet my bank account was already charged the money. On top of that i cant login to my self serve account and when i hit forgot password and enter in email it says not verified even though i know i have verified. Please help!

Re: My phone doesnt work

lirobert — Fri, 12 Aug 2016 02:35:46 GMT

1) Does your phone say you are on the Public Mobile network? You might need to fiddle around with the APN settings to get data.

2) You might need to port your number over

3) You need to get a new number from PM if you didn't port

Re: My phone doesnt work

skidoomaster — Fri, 12 Aug 2016 02:44:20 GMT

@spitnut It sounds like you need some help from the community moderators @Shazia_K @Mary_M to access your account and get your phone up and running. You should be able to send one of them a private message tomorrow morning once they come online.

Hope this helps.

Re: My phone doesnt work

spitnut — Fri, 12 Aug 2016 03:53:47 GMT

Thanks

Re: My phone doesnt work

Mary_M — Fri, 12 Aug 2016 14:34:19 GMT

Good morning @spitnut

Sorry to hear about this.

Everything has been resolved - please power cycle your phone and test your services. You should be able to make calls, send texts and use your data.

Also, you do not have a self-serve account, therefor you will need to create one. Please visit https://selfserve.publicmobile.ca/self-registration/ and follow the steps.

I hope this helps!

Mary

Re: My phone doesnt work

srlawren — Fri, 12 Aug 2016 17:15:50 GMT

Welcome to Public Mobile, @spitnut! Please give us a brief update to let us know that all is well after rebooting. Thanks @Mary_M! 🙂