topic Re: Sim Activation - Step 4 Payment error unspecified in Get Support

Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 16:35:16 GMT

There is an unspecified error in processing the sim activation on submit of "step 4".

The payment card fields for fillout does not have the Name on card field to be specified.

just the number / expiry / and the 3-digit security code.

Is the name on the card important and "assumed" to be the same as the account First Name , Last name.

or can a 3rd party valid visa debit card be used to complete the activation.
Otherwise I have no idea why it did not process.

I read other post about using incognito mode chrome... perhaps that is workaround ?

Re: Sim Activation - Step 4 Payment error unspecified

Handy1 — Fri, 24 Feb 2023 16:36:42 GMT

@Safeway First make sure your credit card wasn’t charged already, if not try again incognito private mode … if it has been charged try sim card in phone and reboot the device to see if services are working

Re: Sim Activation - Step 4 Payment error unspecified

Handy1 — Fri, 24 Feb 2023 16:40:37 GMT

@Safeway Just reread your post , the card you use for payment doesn’t need to match the name on the account ,, be sure to ensure it hasn’t expired also

Re: Sim Activation - Step 4 Payment error unspecified

hTideGnow — Fri, 24 Feb 2023 16:51:43 GMT

HI @Safeway Step 4 , payment, the number / expiry / and the 3-digit security code, just follow what you see ont he credit card

The name and address you used to setup the phone can be different from the name on the credit card you put in on Step 4. PM is a prepaid provider , they do not validate address with the card holder's address

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 17:30:34 GMT

I just got off a live chat... was informed its is REQUIRED that the payment card MATCH the name on the account to be established. So I will try again based on what you believe is the situation ... any card can be used... name on card is irrelevant.. - I know the card I used is good no problem there..

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 17:31:18 GMT

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 17:32:57 GMT

I never got past Step $ clicking the button "Activate Sim" .... so I would not "assume" the card was actually charged.... if it did this is pretty flaky ..

Re: Sim Activation - Step 4 Payment error unspecified

hTideGnow — Fri, 24 Feb 2023 17:35:58 GMT

HI @Safeway

interesting reply from live chat. But I think he was just giving you the "official" answer

We all tested it and find out the address does not matter. PM only uses the name/number/CCV for credit card validation.

But of course, if you can put in the matching address, go ahead. Some people cannot because the on the city field there, it does not provide all cities and people have to force to enter a wrong city

Re: Sim Activation - Step 4 Payment error unspecified

Handy1 — Fri, 24 Feb 2023 17:40:23 GMT

@Safeway Interesting indeed as @hTideGnow mentioned , I know for certain the credit card doesn’t need to match the name on account … if you activated a account for your child say credit card won’t match the name so … not sure why that was told you .. either way try again clear web browser and incognito private mode and try it again … fingers crossed this time 🙂

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 17:47:03 GMT

"PM only uses the name/number/CCV for credit card validation."
there is NO name field presented on Step 4 card info
that is why I believe the live chat guy said they USE (submit) the name you enter for the account holder
as the name assumed to be on the payment card..

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 17:51:03 GMT

"But of course, if you can put in the matching address, go ahead. Some people cannot because the on the city field there, it does not provide all cities and people have to force to enter a wrong city"

---
there is the profile you set and the card info
what part of the profile is used to submit with the card payment.
seems others say nothing of the profile is used to send to the payment gateway.

or maybe postal code.... Is the payment processor gateway expecting other data other then the security code (back of card ) ..

I am going to go through one more time and report back

Re: Sim Activation - Step 4 Payment error unspecified

computergeek541 — Fri, 24 Feb 2023 17:54:55 GMT

@Safeway wrote:
"PM only uses the name/number/CCV for credit card validation."
there is NO name field presented on Step 4 card info
that is why I believe the live chat guy said they USE (submit) the name you enter for the account holder
as the name assumed to be on the payment card..

The customer support agent is mistaken. There is no name checking for credit card payments to Public Mobile. It's not even submitted to the payment processor, and I can confirm what others are telling you that the name on your Public Mobile account could be anything. The corrected informaiton should say that card number, expiry date, CVV, and card billing postal code are checked.

Re: Sim Activation - Step 4 Payment error unspecified

computergeek541 — Fri, 24 Feb 2023 17:56:55 GMT

@Safeway wrote:
"But of course, if you can put in the matching address, go ahead. Some people cannot because the on the city field there, it does not provide all cities and people have to force to enter a wrong city"

---
there is the profile you set and the card info
what part of the profile is used to submit with the card payment.
seems others say nothing of the profile is used to send to the payment gateway.
or maybe postal code.... Is the payment processor gateway expecting other data other then the security code (back of card ) ..

I am going to go through one more time and report back

The profile information int he Public Mobile account is entirely unrelated to payments.

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 18:06:07 GMT

ok will give it a go.... I thought the name was totally irrelevant as well as my own account does not identify me
and I reload my account no problem... funny though the account management does not appear to allow "update" your payment card .. at least I did not spot that edit ability.. I do not use autopay I just keep a credit going on the account.. and was looking for updating card info.. anyway I am not concerned over my account which has been no problem... ( +1.5 yr) .. Its this new one... the postal code could be the hotspot of error...
but again their UI does not actually say what the error is in processing... like "postal code does not match this card, please try again "

anyway will report back.

Re: Sim Activation - Step 4 Payment error unspecified

computergeek541 — Fri, 24 Feb 2023 18:07:08 GMT

@Safeway wrote:
ok will give it a go.... I thought the name was totally irrelevant as well as my own account does not identify me
and I reload my account no problem... funny though the account management does not appear to allow "update" your payment card .. at least I did not spot that edit ability.. I do not use autopay I just keep a credit going on the account.. and was looking for updating card info.. anyway I am not concerned over my account which has been no problem... ( +1.5 yr) .. Its this new one... the postal code could be the hotspot of error...
but again their UI does not actually say what the error is in processing... like "postal code does not match this card, please try again "

anyway will report back.

You're correct that the name is irrelevant.

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 18:42:30 GMT

*** UPDATE ***
Signup "Sim Activation" process success.
Indeed name on account not linked to card used for payment.
Indeed maybe it was the Postal Code entry which was the issue last night
as replies in this forum indicated is transmitted to payment gateway and that field is presented as required
on Step 4 ( and no name on card is requested to be provided )... so indeed live chat was mistaken to inform me Name mattered.. it does not.

PROBLEM now is : I got the $45 / 20GB plan >>> its 4G network
and I see my phone has no signal yet... and checked the network options on this phone and radio choices are:
3G OR LTE

So am I crap out of luck and need to downgrade the plan ( change plans like IMMEDIATELY for this to work. ??

Re: Sim Activation - Step 4 Payment error unspecified

computergeek541 — Fri, 24 Feb 2023 18:45:10 GMT

@Safeway wrote:
*** UPDATE ***
Signup "Sim Activation" process success.
Indeed name on account not linked to card used for payment.
Indeed maybe it was the Postal Code entry which was the issue last night
as replies in this forum indicated is transmitted to payment gateway and that field is presented as required
on Step 4 ( and no name on card is requested to be provided )... so indeed live chat was mistaken to inform me Name mattered.. it does not.

PROBLEM now is : I got the $45 / 20GB plan >>> its 4G network
and I see my phone has no signal yet... and checked the network options on this phone and radio choices are:
3G OR LTE

So am I crap out of luck and need to downgrade the plan ( change plans like IMMEDIATELY for this to work. ??

3g and 4g plans are only about data speed and aren't about the network type. All plans have access to the same networks. Either way, the LTE in your menus is 4g.

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 18:49:51 GMT

What other setting should I be looking for... I assume active signal should be instant or at least by now...
been 10 minutes.... phone says "Mobile network not available for voice calls" when I use a contact in address book.

Thanks for staying on top of this with me

Re: Sim Activation - Step 4 Payment error unspecified

Safeway — Fri, 24 Feb 2023 18:54:27 GMT

ahhh SIM status says
Network : Emergency calls only
Phone number or SIM ; Unknown

I guess I should reinstall the sim... I thought i did it perfect...

but I guess the SIM number should appear in the

Re: Sim Activation - Step 4 Payment error unspecified

hTideGnow — Fri, 24 Feb 2023 18:55:01 GMT

HI @Safeway try reboot your phone

you should see it connects and you should be able to make outbound calls

(if you requested porting, then inbound calls will not come until porting completed)