topic Re: My account in Get Support

My account

kiingzd_1 — Fri, 24 Feb 2023 18:33:37 GMT

I can’t access my account cause I changed my email!! Can’t you guys help mee login please.

Re: My account

hTideGnow — Fri, 24 Feb 2023 18:34:19 GMT

PM CS agent can help with changing email address. Please open ticket with them

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Handy1 — Fri, 24 Feb 2023 18:34:50 GMT

@kiingzd_1 To. Hangs email you need supports help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: My account

kiingzd_1 — Fri, 24 Feb 2023 18:36:41 GMT

Can you guys help me login into my account

Re: My account

hTideGnow — Fri, 24 Feb 2023 18:40:19 GMT

Hi @kiingzd_1 you could still login to your My Account if you account is activate

Choose to receive the login 2FA code via sms instead of email

but if you cannot receive sms, your service is suspended, then you will need to open ticket with CS agent as mentioned above

Re: My account

Handy1 — Fri, 24 Feb 2023 18:43:00 GMT

@kiingzd_1 Good idea to clear web browser and try again incognito private mode there are cache issues .. also if your device has stored email and password the device tends to sometimes want to sign you in . Allow it to and don’t hit login can help and or try from another device or lap top