topic Re: Activate a new sim card in Get Support

Activate a new sim card

Piazza86 — Fri, 24 Feb 2023 15:29:30 GMT

Every time I put my Visa card as payment for fees it says oops an error . Please help

Re: Activate a new sim card

Handy1 — Fri, 24 Feb 2023 15:31:43 GMT

@Piazza86 First check credit card make sure you haven’t been charged already , if not try again incognito and Insure credit card hasn’t expired .. if you have been charged try SIM card in the phone and see if services are working

Re: Activate a new sim card

Yummy — Fri, 24 Feb 2023 15:44:27 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Activate a new sim card

hTideGnow — Fri, 24 Feb 2023 15:52:11 GMT

HI @Piazza86

Try to wait an hour first

And make sure you check your credit card that PM didn't charge you yet

Then try again using Incognito mode