topic Re: Plan change in Get Support

Plan change

Rosaignelzi — Fri, 24 Feb 2023 13:28:07 GMT

How do i change plan ?

Re: Plan change

softech — Fri, 24 Feb 2023 13:29:53 GMT

@Rosaignelzi simply login to My Account, go to Plan and Add-on page, click Change My plan

https://selfserve.publicmobile.ca/en/account/plan/change-plan

There, select your new plan from the 3G or 4G plans tab

Make sure you understand the difference between Change plan now vs Change plan on renewal date. Most people chose Change plan on renew date to save money

Re: Plan change

Handy1 — Fri, 24 Feb 2023 13:33:11 GMT

@Rosaignelzi Sign in to self serve go to plan add on tab and change plan

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

also be sure to make plan change for next renewal so you don’t lose out on your current cycle

Re: Plan change

HALIMACS — Fri, 24 Feb 2023 14:31:57 GMT

@Rosaignelzi

A few things I would recommend when doing this:

Some report better success when doing these self-serve tasks on a desktop or laptop device
Make sure to select the proper plan, then take a screenshot of the change that you have just scheduled.
Log out of the self-serve site, then log back in again to make sure the pending plan change is exactly as you expect it to be (some have reported when moving to the $40 - 15 gigabyte plan, the system arbitrarily selects the $40 - 5 gigabyte plan)
if it is the correct planned, just leave it, and it will renew on your next renewal
If it isn’t the plan you just scheduled, cancel it and try again to schedule the plan change

The above options are being offered, because I, personally, tried to switch one of my folks and experienced that very same issue.