topic Re: Phone in Get Support

Phone

Madillhugh — Fri, 24 Feb 2023 09:48:26 GMT

Won’t connect

Re: Phone

softech — Fri, 24 Feb 2023 10:13:53 GMT

@Madillhugh try to reboot your phone

if suspended and you are sure you have no service, click Reactivate my plan and make a manual payment

Re: Phone

HALIMACS — Fri, 24 Feb 2023 10:49:42 GMT

@Madillhugh

We're other customers here, just like you.

Writing "Phone, won't connect" doesn't do a lot to help us troubleshoot for you.

what are you trying to do (call within Canada only, or in USA)
what have you done to try to fix
are you brand new here
is your credit card up to date
did you try calling 611 to hear audio recording of account status
try resetting network connections
try removing and reinserting SIM card in device
try SIM card in another (known to be working) device

Re: Phone

esjliv — Fri, 24 Feb 2023 12:36:32 GMT

@Madillhugh - are you a current customer that wen through the SIM card activation process here: https://publicmobile.ca/en/on/portal/activation

If you do have an activated SIM card/account, try:

*go into airplane mode, then going back to regular mode

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily)

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Phone

DDM69 — Sat, 25 Feb 2023 01:03:03 GMT

This is unfortunate. However, we only know what you tell us. More details are needed for us to help you troubleshoot your issue. Remember, we aren't there with you, so you'll need to explain the details.

What have you tried?

Are you a new customer?

Is the issue just data or no cellular signal at all?