topic Re: About My SiM in Get Support

About My SiM

Sadiya12 — Fri, 24 Feb 2023 02:42:37 GMT

My sim is not working even when I paid the payment.

Re: About My SiM

Handy1 — Fri, 24 Feb 2023 02:44:08 GMT

@Sadiya12 To start maybe reboot the phone , did you just activate with Public mobile ?

Re: About My SiM

hairbag1 — Fri, 24 Feb 2023 02:44:12 GMT

@Sadiya12

dial 611 with your cell, to find status of your account. Let us know what it is.

Re: About My SiM

hTideGnow — Fri, 24 Feb 2023 02:46:01 GMT

hi @Sadiya12 Reboot the phone and it should work

Re: About My SiM

softech — Fri, 24 Feb 2023 02:46:04 GMT

@Sadiya12 how you made the payment if you use *611, it could take a bit longer. Reboot your phone once

If you can login to My Account, login My Account again using Incognito mode and check if the account status is Active and if Payment history confirm you paid and PM took the money

Re: About My SiM

Sadiya12 — Fri, 24 Feb 2023 02:57:39 GMT

I already did that and it’s saying there’s a money In my account but when I call someone it’s not working also no one can call me.

Re: About My SiM

Sadiya12 — Fri, 24 Feb 2023 02:59:54 GMT

I already did that but idk what’s wrong with it. It’s not working

Re: About My SiM

softech — Fri, 24 Feb 2023 03:00:49 GMT

@Sadiya12 wrote:
I already did that and it’s saying there’s a money In my account but when I call someone it’s not working also no one can call me.

@Sadiya12 can you receive incoming calls?

you said account has money, if the money stays in Available fund, then it was not used towards payment

And was your account suspended and you tried to resume the service?

or are you on $15 plan and has limited minute, you used up and try to get more minutes? If you are on $15 plan and you used up the minutes, you need to either buy minute add-on or ask Support to help renew account early. You cannot just load money and assume account to renew early

Re: About My SiM

Sadiya12 — Fri, 24 Feb 2023 03:00:44 GMT

No, it’s been a 3 years that I have been using a public mobile.

Re: About My SiM

hTideGnow — Fri, 24 Feb 2023 03:02:13 GMT

@Sadiya12 wrote:
I already did that and it’s saying there’s a money In my account but when I call someone it’s not working also no one can call me.

Hi @Sadiya12 Your phone shows connected to PM?

does Data work?

and inbound calls work?

Re: About My SiM

Sadiya12 — Fri, 24 Feb 2023 03:11:47 GMT

how my data will work when my SiM is not working.

Re: About My SiM

Sadiya12 — Fri, 24 Feb 2023 03:14:50 GMT

I am in a 25 plan in every month. It’s not about how many minutes that I have, actually the first day I paid my payment it didn’t work and if I ask *611 my payment they are saying $30 but it’s not working idk why. That’s what I am trying to know

Re: About My SiM

hairbag1 — Fri, 24 Feb 2023 03:15:30 GMT

@Sadiya12

did it say your acct is Active or something else, when you dialed 611 ?

Re: About My SiM

Handy1 — Fri, 24 Feb 2023 03:17:04 GMT

@Sadiya12 Does your account when you call 611 or log into self serve say active or suspended ? If suspended you need to make manual payment and reactivate … if active then are you on the $15 plan and out of minutes and data … if not then have support look into this for you

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Re: About My SiM

Handy1 — Fri, 24 Feb 2023 03:24:30 GMT

@Sadiya12 I’m also curious have you just gotten a new to you phone by any chance ? And put SIM card in and it’s not working ? If so is it a second hand device maybe check

Check

Check the Status of Your Device in Canada | https:/

Re: About My SiM

softech — Fri, 24 Feb 2023 03:29:24 GMT

@Sadiya12 wrote:
how my data will work when my SiM is not working.

@Sadiya12 you meant the data work but not voice?

try to change your Preferred network to 3G Only and see if it works

@Sadiya12 wrote:
*611 my payment they are saying $30 but it’s not working idk why. That’s what I am trying to know

What exact message it said? What is that $30?

Instead of using *611, try to login to My Account using Incognito mode, and check the Account status and see how much there in Available Fund.

Re: About My SiM

BKNS27 — Fri, 24 Feb 2023 07:46:11 GMT

@Sadiya12

Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map