topic Re: No data on my huawei p40 pro in Get Support

No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 23:42:37 GMT

Hello, i am not getting data in my phone any longer

Re: No data on my huawei p40 pro

Handy1 — Thu, 23 Feb 2023 22:08:52 GMT

@DeanColes1 Make sure data enabled on your phone and no data limit set also , maybe check that you have data left

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: No data on my huawei p40 pro

HALIMACS — Thu, 23 Feb 2023 22:13:02 GMT

@DeanColes1

Have you signed into your self-serve account to see why?

You're probably out of data or there is a service outage or you have a data limiter set on your device.

Let us know what you've done to figure it out and we can help with other options.

Re: No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 22:24:50 GMT

My data is turned on and i hacent reached my limit

Re: No data on my huawei p40 pro

softech — Thu, 23 Feb 2023 22:30:03 GMT

@DeanColes1 so data was working before and just stopped working? Check if you have data limit enabled, I'd so, disable it. You might have a page similar to this:

Re: No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 22:30:39 GMT

Im only at 159 mb used at that was 10 days ago. I reset my phone and still no data

Re: No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 22:40:01 GMT

My data limit is not set, i think it might gave something to do with apn settings

Re: No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 22:41:54 GMT

Data was working 10 days ago and i only used 159 mb total

Re: No data on my huawei p40 pro

softech — Thu, 23 Feb 2023 22:45:34 GMT

@DeanColes1 wrote:
My data limit is not set, i think it might gave something to do with apn settings

@DeanColes1 compare yours with this and make update if needed

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: No data on my huawei p40 pro

DeanColes1 — Thu, 23 Feb 2023 23:39:13 GMT

Thank you!!

That worked