topic Re: Plan Change Request in Get Support

Plan Change Request

dison28 — Thu, 23 Feb 2023 22:03:11 GMT

Hello. I have been regularly using a plan of $15/month for limited call time, unlimited texting and 250MB of data. Recently, I discovered that my plan unexpectedly changed, and I was not aware of this until a few months in, after I had made a few months' payments. I have tried to change the plan back, but it's not allowing me to. I would like to request a plan change from my current $40 one back to my previous $15 one, and a refund for the payments I made unknowingly at $40. I have had another family member help me send in a ticket already, but they were told that I need to confirm; this message is the confirmation. Thank you

Re: Plan Change Request

Handy1 — Thu, 23 Feb 2023 22:05:39 GMT

@dison28 Sign in to self serve and go to plan add on tab and change plan to the $15 plan as for refunds there’s not typically any for pre paid but you can try with support

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

to submit ticket

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Plan Change Request

HALIMACS — Thu, 23 Feb 2023 22:07:37 GMT

@dison28

Sounds to me like the user of this account may have replied "yes" to a promotional offer sent via text by PM in recent weeks which invited users to upgrade their plan.

You may want to check and confirm if you are not the primary user of this device.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Plan Change Request

Handy1 — Thu, 23 Feb 2023 22:07:48 GMT

@dison28 Also should mention there’s was a promo text for the 15GB for $40 that all one had to do was reply YES to accept the plan over the holidays is it possible you or someone else replied yes to it

Re: Plan Change Request

benfatto — Thu, 23 Feb 2023 22:39:12 GMT

@dison28 "but they were told that I need to confirm; this message is the confirmation. Thank you"

This forum is not the place to confirm information with the CSAs. Look for your private messages by clicking the little envelope beside your avatar; look top right of this page.