topic Re: SIM swap in Get Support

SIM swap

SkylerFortier — Thu, 23 Feb 2023 21:29:48 GMT

I have been trying to change my SIM card for 3 months now, because I lost my phone with my original SIM in it and I don’t want to change my phone number. My monthly payment of $45 has come out every month and I have not been able to use the services I am paying for because every time I enter the new SIM number and press enter it just goes back to the old SIM number! So so so frustrating and very angry over the waisted money!!!!

Re: SIM swap

Handy1 — Thu, 23 Feb 2023 21:32:21 GMT

@SkylerFortier This needs to be done on computer only sign into self serve profile tap and SIM card swap thru quick links

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: SIM swap

dabr — Thu, 23 Feb 2023 21:34:07 GMT

@SkylerFortier You need to login to your account using incognito/private mode or another browser and select Quick Links/Profile and then change SIM card. Your number will attach to the new SIM after the update but might require a reboot of the phone.

If you're having problems with the SIM change, then contact support for assistance via chatbot here: https://www.publicmobile.ca/get-help

BTW, if you put your account into Lost/Stolen mode when you lost your phone, you will now need to Resume service first.

Re: SIM swap

HALIMACS — Thu, 23 Feb 2023 21:57:46 GMT

@SkylerFortier

Why wait for 3 months to pass before exclaiming you're wasting money?

Had you initiated a support ticket before this?

Check to see if your account is not designated as lost / stolen. If it is, that will have to be removed before changing the SIM card number in order to receive active service again.