topic Re: Don’t have access to email account in Get Support

Don’t have access to email account

MRGRIFF — Thu, 02 Mar 2023 13:05:34 GMT

Hey there! I’m trying to login to my account to make a payment. When I login with my email and password, it asks me to verify the account via email. I no longer have access to this email account, and I cannot find a number to call or email address to contact to help me out. Thanks

Re: Don’t have access to email account

softech — Thu, 23 Feb 2023 20:21:29 GMT

@MRGRIFF you will need to get a new email address if you don't have one yet

Then ask PM support to update the My Account login to the new email address you have

Please engage them via Chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Don’t have access to email account

BKNS27 — Thu, 23 Feb 2023 20:32:53 GMT

@MRGRIFF

Unfortunately your account is suspended. If it was Active, you can have the 2FA code sent by text.

At this point, you have 2 options:

1- Purchase a voucher and dial 611 to enter the voucher number to Active your account then have the 2FA code sent by text to access your account for future payments.

2- Contact a CS_Agent to have your email address changed on your account then add future payment.

You can purchase vouchers from these locations:

Re: Don’t have access to email account

Handy1 — Thu, 23 Feb 2023 20:42:56 GMT

@MRGRIFF

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

but to change your email your will need the help of support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Don’t have access to email account

MRGRIFF — Thu, 23 Feb 2023 20:48:27 GMT

Thank you this was brilliant

Re: Don’t have access to email account

Handy1 — Thu, 23 Feb 2023 20:50:30 GMT

@MRGRIFF We are happy to help , glad this was useful to you 🙂