topic charmaineb in Get Support

charmaineb

charmaineb — Thu, 23 Feb 2023 14:34:52 GMT

cant sign int my account and have changed password 5 times

Handy1 — Thu, 23 Feb 2023 14:36:06 GMT

@charmaineb Ask support to help you re gain access

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )

softech — Thu, 23 Feb 2023 14:44:50 GMT

@charmaineb what exact error you got? Page Expired? or an error with Hex code?

Try again to login using Incognito mode and try type in the last email you reset to. Type it in and do not pick from the browser saved password list

if that still does not work, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Meow — Thu, 23 Feb 2023 16:53:48 GMT

After changing password you have to wait 2-30min in order to try to log in again.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If nothing works, contact agent for assistance.