topic Re: Account Reactivation in Get Support

Account Reactivation

Daikins78 — Thu, 23 Feb 2023 09:14:03 GMT

I want the plan I paid for. Fix it

Re: Account Reactivation

JK8 — Thu, 23 Feb 2023 09:27:53 GMT

Did you make a plan change at renewal or an immediate plan change? If you are looking at your account in self service you could be looking at a cached version of your old plan. Clear your browser cache and open a new browser window in incognito.

Edit: If your phone is not working try rebooting, resetting network settings, reinstalling SIM card. If autopay failed then make a manual payment.

When is your renewal date?

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Re: Account Reactivation

softech — Thu, 23 Feb 2023 09:34:25 GMT

@Daikins78 first , is your renewal date today (Feb 23)? if so, do you have PM service now and just the account status showing suspended? If so, do not do anything. The renewal process is taking place and not completed. as long as you have service now, do not touch it. it is ok

If your renewal was before today and your have no service and your account is suspended, then login to My Account and make a manual payment. Just click "Reactivate my plan" and then follow the steps to complete making a manual payment

Re: Account Reactivation

Handy1 — Thu, 23 Feb 2023 10:33:54 GMT

@Daikins78 you could be viewing old cached info try this

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Account Reactivation

DDM69 — Thu, 23 Feb 2023 17:39:55 GMT

Wow. You do realize we are customers right? If you’re asking for help here on the community forum, then hopefully someone here will have a solution. Public Mobile is self service so if you can’t get it sorted out, you’ll need to contact a CS agent.