topic sim card in Get Support

sim card

liam5 — Thu, 23 Feb 2023 06:02:31 GMT

can not active my sim card

Re: sim card

DDM69 — Thu, 23 Feb 2023 06:16:00 GMT

Try this...and welcome to Public Mobile 😁

https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation/m-p/878465#

Re: sim card

BKNS27 — Thu, 23 Feb 2023 08:56:22 GMT

@liam5

Can we get more detail of what you have done so far and did you complete the activation to page 4?

Are you porting your old number over to PM or did you pick a new number?

Re: sim card

softech — Thu, 23 Feb 2023 09:48:41 GMT

@liam5

First, are you activating new account and you are not replacing a broken sim card on an existing PM accounts?

And did you get any error during activation? Was it error 821 or error 837? if so, check with PM charged you yet before you re-attempt another activation. If PM did not charge you on your first attempt, then please try using Incognito windows and try to activate again

Also, if you are requesting porting in your phone number, make sure your account on the old provider is active and please provide the account number instead of IMEI for better success.

If you have other error, provide us the details and we will try to assist

Re: sim card

Handy1 — Thu, 23 Feb 2023 10:38:26 GMT

@liam5 clear web browsers cache / cookies and try again , check that credit card is not expired and try again