topic Re: Having trouble accessing MyAccount in Get Support

Having trouble accessing MyAccount

chrisisbrown — Thu, 23 Feb 2023 03:29:40 GMT

Hello,

I am new to public mobile and just activated my SIM online. After doing so I couldn’t log into MyAccount.. and when I try resetting password it says there’s an issue. I even got a text after activation saying “Welcome to Public Mobile! An email confirmation including your activation & payment information will be sent shortly.” And I still haven’t gotten any email yet..

Re: Having trouble accessing MyAccount

Handy1 — Thu, 23 Feb 2023 03:31:58 GMT

@chrisisbrown Get support to help you regain

access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Having trouble accessing MyAccount

softech — Thu, 23 Feb 2023 03:34:52 GMT

@chrisisbrown is your PM service working now?

For access to the site, did you happen to also have an accoutn with Telus? Sometimes Telus My Account would got mixed up with PM My Account

And you used browser saved password? Try to use Incognito mode to login to PM and DO NOT use browser saved passwrod, just type them in

If still unable to login and concern with with the confirmation email, message PM support directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Having trouble accessing MyAccount

chrisisbrown — Thu, 23 Feb 2023 03:54:01 GMT

Right now I can only make calls, but I’m not receiving calls or texts, and my texts ain’t getting received.

Re: Having trouble accessing MyAccount

chrisisbrown — Thu, 23 Feb 2023 03:57:23 GMT

Sorry yes I also have an telus account for my home security, but I got locked out of my PM account for few hours because I tried to log in too many times. Do you think my number is not fully ported over yet? And that’s why I am having service issues ?

Re: Having trouble accessing MyAccount

Handy1 — Thu, 23 Feb 2023 04:03:03 GMT

@chrisisbrown That’s certainly possible did you get the confirmation text to port and reply YES to confirm the port in the 90 minute window ? Are I comming calls going directly to voice mail if so there’s a number to call Telus porting team to help I’ll send you it private message

Re: Having trouble accessing MyAccount

chrisisbrown — Thu, 23 Feb 2023 04:03:53 GMT

No the only text I received is: “Welcome to Public Mobile! Something not working? We can help - start a conversation with our 24/7 virtual assistant: https://bit.ly/2EpXZrr, who

can direct you to the help you need.An email confirmation including your activation & payment information will be sent shortly.”

yes incoming calls going to voicemail

Re: Having trouble accessing MyAccount

computergeek541 — Thu, 23 Feb 2023 08:40:31 GMT