topic Re: Account number in Get Support

Account number

jjordon21 — Thu, 23 Feb 2023 03:23:12 GMT

Does anyone know why there is an account number associated with a public mobile prepaid service? I noticed this on my PM profile. It's not like you can add it to your online banking?

Re: Account number

Handy1 — Thu, 23 Feb 2023 03:26:25 GMT

@jjordon21 It’s just the number for your account for records , and you also need it should you ever decide to port your number out of public mobile to a different provider one day

Re: Account number

dust2dust — Thu, 23 Feb 2023 03:25:47 GMT

The only time I can think of needing it is to port out.

Re: Account number

softech — Thu, 23 Feb 2023 03:26:32 GMT

@jjordon21 account number is for PM to keep track of the account 🙂

It is useful if you ever need to port out your phone number to another provider. While you can also use IMEI for porting information , account number is a more reliable way.

And yes, there is no option to pay PM service with your the bank account. Only credit card/visa debit setup on My Account, voucher load up or store instant pay are allowed

Re: Account number

DDM69 — Thu, 23 Feb 2023 03:26:49 GMT

You have a Public Mobile account. You are charged and pay for the service. Therefore, you need an account for these transactions.

Re: Account number

jjordon21 — Thu, 23 Feb 2023 03:28:35 GMT

Ok good enough. I actually wouldn't have thought of that. Thanks

Re: Account number

jjordon21 — Thu, 23 Feb 2023 03:28:53 GMT

Awesome. Makes sense . Thanks !