topic Re: Can I recall the Points redemption? in Get Support

Can I recall the Points redemption?

Billslam — Thu, 23 Feb 2023 02:02:08 GMT

Hi, Can I recall the Points redemption? I have place the wrong products.

Re: Can I recall the Points redemption?

softech — Thu, 23 Feb 2023 02:04:08 GMT

@Billslam Points redemption could be completed almost instantly.

But I think you can still open ticket with PM support and ask (please let us know the result)

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can I recall the Points redemption?

cellphoneuser1 — Thu, 23 Feb 2023 02:04:45 GMT

@Billslam wrote:
Hi, Can I recall the Points redemption? I have place the wrong products.

Usually no but ask a CSA if they are willing. Go here for help. https://www.publicmobile.ca/en/on/get-help

Re: Can I recall the Points redemption?

Handy1 — Thu, 23 Feb 2023 02:05:55 GMT

@Billslam You need to ask support for this if it’s possible

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can I recall the Points redemption?

hTideGnow — Thu, 23 Feb 2023 02:08:16 GMT

HI @Billslam Point redemption could be final 😞

But try to ask CS agnet and see if they can do you a favour to reverse it (and what you picked and what you want instead?)

Please open ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437