topic Re: My Black friday promo code in Get Support

My Black friday promo code

johngreenough66 — Wed, 22 Feb 2023 23:05:03 GMT

My service is suppose to be paid on the 24th of every month and now today my phone is disconnected and my promo code is gone! When I logged in to pay my promo code is gone and I am being charged full price, How do i contact someone to get help with this? I signed up with the black Friday promo and it was for 15 months and i am only 3 months in

Re: My Black friday promo code

Handy1 — Wed, 22 Feb 2023 23:06:42 GMT

@johngreenough66

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

but if you still need support here the links

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: My Black friday promo code

DDM69 — Wed, 22 Feb 2023 23:08:18 GMT

You'll need to submit a ticket with a CS agent. Also Public doesn't bill on the same day every month. They bill every 30 days.

Re: My Black friday promo code

BKNS27 — Thu, 23 Feb 2023 00:56:59 GMT

@johngreenough66

Please note that PM is on a 30 days cycle not monthly. The reason why your service was suspended. Renewal date is shorten by a day every 2 months.