topic Re: Log in problems in Get Support

Log in problems

Fletch12 — Wed, 22 Feb 2023 20:49:49 GMT

I am having trouble logging into my account but there is no way to communicate with you if I can’t log in. Very inconvenient.

Re: Log in problems

Handy1 — Wed, 22 Feb 2023 20:53:59 GMT

@Fletch12 Try again incognito private mode there are cache issues or even another device or lap top

Re: Log in problems

Handy1 — Wed, 22 Feb 2023 20:55:01 GMT

@Fletch12 We are just customers like you trying to help if you need to message with support here’s the links

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Log in problems

softech — Wed, 22 Feb 2023 21:01:05 GMT

@Fletch12

was it just forgotten password or an error message ? What exact error you got?

if you have forgotten the password, try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Log in problems

Fletch12 — Thu, 23 Feb 2023 02:31:19 GMT

thanks for responding. I think I have finally got a ticket going

Re: Log in problems

Fletch12 — Thu, 23 Feb 2023 02:31:55 GMT

Thanks for responding. I have a ticket going now. Appreciate the help