topic Re: Lost phone in Get Support

Lost phone

Danesraj — Wed, 22 Feb 2023 18:49:00 GMT

I have lost my phone with the sim. Now I got the new sim and I want to activate new sim to my same number. My current number is xxxxxxxxxxxxxxxx

this is my new SIM card xxxxxxxxxxxxxxx.

please help to activate this sim to my number xxxxxxxxxxxxxxxxxxx

Thanks

Re: Lost phone

softech — Wed, 22 Feb 2023 18:48:30 GMT

@Danesraj Please remove your sim card number and phone number for your own protection. . click on the down arrow on top right and Edit Message and remove it

To tie the new sim card to your number, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Lost phone

Handy1 — Wed, 22 Feb 2023 18:51:53 GMT

@Danesraj This needs to be done in a computer on self serve profile tab SIM card swap

Re: Lost phone

hTideGnow — Wed, 22 Feb 2023 18:53:35 GMT

Hi @Danesraj you can complete it yourself

Re: Lost phone

BKNS27 — Wed, 22 Feb 2023 19:17:36 GMT

@Danesraj

DO NOT activate the new SIM. All you need to do is to login to your account and replace the old SIM number with the new Sim number. That's it.