topic Re: Voice mail in Get Support

Voice mail

Arch772 — Tue, 21 Feb 2023 22:37:25 GMT

When I don't answer an incoming call my phone goes to the recording your call cannot be completed as dialed instead of to voice mail

Can anybody tell me how to get this fixed?

Re: Voice mail

Handy1 — Tue, 21 Feb 2023 20:17:17 GMT

@Arch772 Have you set up your voicemail yet ?

Re: Voice mail

pmbc — Tue, 21 Feb 2023 20:18:06 GMT

@Arch772 Have you tried to access your voicemail from your phone. Sometimes you need to initiate the voicemail box. The other thing to try is to logon to your account and set the voicemail password. That might initiate the voicemail box too.

Re: Voice mail

softech — Tue, 21 Feb 2023 20:19:32 GMT

@Arch772 you have setup your voice mail yet?

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: Voice mail

computergeek541 — Tue, 21 Feb 2023 20:21:21 GMT

Inappropriate content removed

Re: Voice mail

softech — Tue, 21 Feb 2023 20:33:58 GMT

thanks @computergeek541 !!

Re: Voice mail

Arch772 — Tue, 21 Feb 2023 20:34:49 GMT

Mail box is setup and password works. It will go to voice mail if I am on the phone or decline the call

Re: Voice mail

softech — Tue, 21 Feb 2023 20:44:48 GMT

@Arch772 you can use the option on the phone dialer or chexk this list, make sure Busy, Not reachable, No reply are set to Forward to your voicemail

https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

Add: As to the actual VM number, check this, pick one close to you

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: Voice mail

Arch772 — Tue, 21 Feb 2023 20:52:24 GMT

I am thinking it is a programing error is there anyway to get in touch with public mobile?

Re: Voice mail

softech — Tue, 21 Feb 2023 20:55:49 GMT

@Arch772 check the call forwarding first, from. option in your dialer app or use the * code, would be a much quicker fix

but if you want to engage support, here you are

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Voice mail

Nezgar — Wed, 22 Feb 2023 06:42:11 GMT

@Arch772 Since you mentioned that calls do route to voicemail if the call is received while you are already on a call or decline the call, I'd suggest you:

Reset the conditional call forwards by dialing either ##004# or individually ##61#, ##62# and ##63#
If still not resolved, it could be an issue with LTE to 3G handoff. To test if this is the case, try disabling LTE / forcing 3G mode in the network settings, then see if that improves the ability to receive incoming calls.

Re: Voice mail

Arch772 — Wed, 22 Feb 2023 18:56:40 GMT

Thank you this was the solution.