topic Re: Unregistered SIM in Get Support

Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:19:34 GMT

I'm setting up an emergency phone for my in laws. Just so they can make calls if they need to. They had an old phone from an old carrier that I put a public mobile SIM into. It says unregistered SIM card.

This forum seems to be saying that I need to old SIM to transfer out of that service. That SIM has been gone for years. There is no way to get it. How can I get the phone to work on the Public Mobile network without accessing the old SIM?

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:22:15 GMT

@JinJuan So do you have a active account with a missing SIM card if so you need a new sim card and do a SIM card swap , otherwise you need a new SIM card and create a new account

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:23:38 GMT

I bought a SIM from public mobile. It is active under account status.

The phone says unregistered.

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:26:06 GMT

@JinJuan Ok gotcha , is the phone locked to this old carrier , do you know where it came from (phone )

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:27:30 GMT

No. It's an old phone from their drawer. It's old. Not sure who it was with, and it didn't have a SIM in it. I wanted to use it for emergencies.

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:28:26 GMT

@JinJuan Does the PM SIM card work in another phone you can try and see if services are working

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:30:27 GMT

@JinJuan I’m thinking this phone could be locked and if it is you need to know what carrier it came from to have them unlock it if that’s the case

also check

Check

Check the Status of Your Device in Canada | https:/

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:30:36 GMT

I don't have another phone to try it in.
I'm under the assumption that it is a locked phone to the previous carrier. I saw another post saying that they had to dig through their garbage to find their old SIM. In this case, the old SIM is years thrown out. Is there a way to unlock a phone without a previous SIM?

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:31:32 GMT

If I can find out the old carrier, how do I get it unlocked? What are the steps to take to do that?

Re: Unregistered SIM

BKNS27 — Wed, 22 Feb 2023 04:31:44 GMT

@JinJuan

Check to see there is an OS update and reset the network.

What phone does your In-Law have?

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:33:06 GMT

I updated it.

It's a Samsung Galaxy A50

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:33:37 GMT

@JinJuan @You don’t need the SIM card to unlock it from my understanding. You just need to figure out where the phone originated from what carrier and have that carrier unlock it for you for free it’s done thru the IMEI as far as I know

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:35:26 GMT

I just call the company (for example Telus) and say please unlock this old phone from the drawer? I wouldn't have thought that possible.

Re: Unregistered SIM

BKNS27 — Wed, 22 Feb 2023 04:39:32 GMT

@JinJuan

The Samsung A50 is a 2019 phone so it is unlocked if purchased in Canada. Just reset the network. Go to Settings>General Management>Reset>Reset Network.

You will need to enter your home wifi password.

Re: Unregistered SIM

CountyDownIeUk — Wed, 22 Feb 2023 04:37:27 GMT

If you go into settings, about..,is there any old carrier information?

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:38:08 GMT

@JinJuan Yes and as long as it’s not blacklisted , then yes they will do it for you , but I’d first try as @BKNS27 @suggested and reset network setting and see if that helps

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:39:48 GMT

It says:
Phone Number Unknown

Network: Unregistered SIM

Mobile Network state: Unknown

Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:43:06 GMT

I reset the network settings.

It sill says Unregistered SIM. Phone number unknown.

Re: Unregistered SIM

Handy1 — Wed, 22 Feb 2023 04:47:10 GMT

@JinJuan So did you just activate this public mobile SIM card in the last day /two ? And you don’t have another phone to try it in at all friend or family phone to test SIM card ? … I’m starting to wonder if the SIM card need to be re provisioned if that’s the case you would need support help to do that

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

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Re: Unregistered SIM

JinJuan — Wed, 22 Feb 2023 04:47:51 GMT

I pulled out the SIM card, put it back in, now it says Public Mobile, and I got messages.

Thanks so much everyone for helping me! Problem seems to have been user can't put a sim card in right!

User error - as is probably the probable cause...