topic Call option not working in Get Support

Call option not working

slaw24 — Tue, 04 Jan 2022 20:00:42 GMT

Hi!

I recently switched to a new phone (one plus 5t) after setting up the VPN and logging into the phone everything functions properly except I am unable to call. I've tried putting it in the correct sim slot and rebooting. Wiping the sim as well but that didn't seem to work either. Please help! 😞

Re: Call option not working

ShawnC13 — Sat, 25 Nov 2017 18:39:53 GMT

@slaw24, that seems very strange. We have confirmation of the OP5T working great on PM. When you say VPN did you mean APN for data? Maybe if @srlawren, (still weird not seeing Oracle by this name when you start to tag him) can assist or help troubleshoot as his is working great.

Re: Call option not working

srlawren — Sat, 25 Nov 2017 18:41:59 GMT

@ShawnC13 thanks for the tag, I hadn't seen this thread.

@slaw24 what happens when you try to call out? The APN settings have nothing to do with calling, just data. But you did mention VPN--did you mean APN?

Just to verify, calling worked for you on your previous phone with the same SIM card and plan at PM?

Re: Call option not working

will13am — Sat, 25 Nov 2017 20:59:09 GMT

This sounds like an account issue for sure.

Re: Call option not working

srlawren — Sun, 26 Nov 2017 17:46:50 GMT

@slaw24 any updates here?