topic Re: Connection failure in Get Support

Connection failure

mwdawg — Wed, 22 Feb 2023 00:45:53 GMT

I bought a new sim card activated it and put in my mi 9t phone. For some reason it wont connect to the network. It worked with the old sim. I tried it on a friends Samsung A3, same thing. I put it in an old LG Nexus and it works.I cant figure this out

Re: Connection failure

Handy1 — Wed, 22 Feb 2023 00:44:04 GMT

@mwdawg Try rebooting the device , otherwise you may need support to rest your account and re provision the sim

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Connection failure

pmva — Wed, 22 Feb 2023 00:50:53 GMT

@mwdawg Is it the size of SIM? The 9t and A3 use nano SIM and the LG Nexus uses micro SIM. Maybe that's the problem.

Re: Connection failure

dymd3z — Wed, 22 Feb 2023 01:00:51 GMT

My phone suddenly won’t connect to the network either. I tried rebooting my iPhone and resetting the network settings that the chatbot suggested. Nothing works. Surely this is an error on public mobile’s end?

Re: Connection failure

pmva — Wed, 22 Feb 2023 01:12:09 GMT

@dymd3z you can check here for service outage.

https://www.telus.com/en/on/outages

Check that you account is still valid and you've got signal of course.

Re: Connection failure

mwdawg — Wed, 22 Feb 2023 04:14:08 GMT

Yes, it's valid. There's a signal.

Re: Connection failure

mwdawg — Wed, 22 Feb 2023 04:15:07 GMT

I used the proper adapters so they would fit