topic Re: Help! in Get Support

Help!

Savage444 — Wed, 22 Feb 2023 03:35:38 GMT

Seriously frustrated, I didn't have enough money in my account when my plan got renewed. When I went to sign in to my online account, every time I put my login info in and press enter, instead of taking me to my profile, it takes me to a black page saying page not found, and where I'm trying to go doesn't exist basically. I will attach a Screenshot. Its been going on 3 days I haven't had my phone now, and I'm about to get a new sim card, switch providers all together, which is really frustrating, do not want to have to change my phone number. Please help!! There's no way to contact public Louise for support other then the automated chat...

Re: Help!

Handy1 — Wed, 22 Feb 2023 03:36:57 GMT

@Savage444 Try again incognito private mode or another device or laptop

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Help!

hairbag1 — Wed, 22 Feb 2023 03:39:03 GMT

@Savage444

try dialing 611 to get plan update info. You can also pay that way by getting payment vouchers at retail places (Shell Gas).

Re: Help!

BKNS27 — Wed, 22 Feb 2023 03:47:52 GMT

@Savage444

You need contact a CS_Agent to help access your account by private message them on the envelope icon above. Meanwhile, you can purchase a voucher and dial 611 to enter the voucher number from these locations:

Or purchase from recharge.ca.

Re: Help!

HALIMACS — Wed, 22 Feb 2023 11:05:24 GMT

@Savage444

Try using a desktop or laptop device.

If using a mobile device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.