topic Re: I bought a new sim card. How to repleace my old sim card? in Get Support

I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:15:12 GMT

Dear Madam/Sir,

I lost my sim card. I bought a new one. How can I active it by keeping my phone number?

Thanks

Sara

Re: I bought a new sim card. How to repleace my old sim card?

hairbag1 — Wed, 22 Feb 2023 03:16:36 GMT

@Feb2123

Re: I bought a new sim card. How to repleace my old sim card?

Handy1 — Wed, 22 Feb 2023 03:17:30 GMT

@Feb2123 This needs to be done on a computer go to profile tab SIM card swap thru quick links

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:17:58 GMT

Thanks. I did not register online my account. How can I do it?

Re: I bought a new sim card. How to repleace my old sim card?

Handy1 — Wed, 22 Feb 2023 03:19:55 GMT

@Feb2123 If you activated in store awhile back you need supports help to create an account , while your at it then can do the SIM card swap of numbers too

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:21:27 GMT

Thanks. I do not have online my account. How can I replece it?

I try to register my account online by my phone number. But I can not receive a CODE.

Re: I bought a new sim card. How to repleace my old sim card?

Handy1 — Wed, 22 Feb 2023 03:24:24 GMT

@Feb2123 Follow the link in my last post , as I mentioned if you had the store activated for you , and you never created a my account before you need there help to set one up with a email and password , they can help sim swap for you too , and if your credit card ever expires you will want a my account to update it . Change plan add a add on etc

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:31:51 GMT

I see.

Thanks. I have not actived the new card yet as I like to keep my phone number.

I will send message to CS_Agents.

Re: I bought a new sim card. How to repleace my old sim card?

Handy1 — Wed, 22 Feb 2023 03:34:58 GMT

@Feb2123 You don’t want to activate the new SIM card it’s a SIM card swap , you’re already a PM customer ? you just need to creat a my account , but yes support can and will help you with that

Re: I bought a new sim card. How to repleace my old sim card?

BKNS27 — Wed, 22 Feb 2023 03:35:42 GMT

@Feb2123

How did you active your old SIM?

Retailers no longer active SIM for customers a few years ago.

Contact a CS_Agent to help you access your account and help you swap your old SIM.

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:37:07 GMT

Thanks. I will do it.

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:38:09 GMT

Thanks.

Re: I bought a new sim card. How to repleace my old sim card?

Handy1 — Wed, 22 Feb 2023 03:39:36 GMT

@Feb2123 Your welcome we all here to help 🙂

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 03:42:46 GMT

Thanks. Yes, I went some stores in Toronto. They could not active sim card.
By the way, I bought my previous sim card 3 years ago. At that time, the retailter actived it.

Re: I bought a new sim card. How to repleace my old sim card?

computergeek541 — Wed, 22 Feb 2023 03:45:27 GMT

@Feb2123 wrote:
Thanks. Yes, I went some stores in Toronto. They could not active sim card.
By the way, I bought my previous sim card 3 years ago. At that time, the retailter actived it.

As you know, retailers will no longer activate the service for new Public Mobile customers. However, even when they did still do that, they wouldn't have been able to attach a SIM card to an existing account for you. Retailers have never had access to the accounts of existing customers.

Re: I bought a new sim card. How to repleace my old sim card?

Feb2123 — Wed, 22 Feb 2023 04:33:41 GMT

Thanks. Yes, you are right. That guy suggested that I created an account with Community by email. Then I can get help here.

I like this Community very much!