https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951065#M656752 <P>Try changing to 3G network.&nbsp; Thats still working while LTE is down.&nbsp; iPhone users are mostly stuck without service because 3G netowrk is not automatically connecting and the phone keeps searching for LTE.&nbsp;&nbsp;</P><P>&nbsp;</P><P>UPDATE:&nbsp; LTE network is back on.&nbsp;&nbsp;<span class="lia-unicode-emoji" title=":clinking_glasses:">🥂</span></P> Wed, 22 Feb 2023 02:21:35 GMT imm1304 2023-02-22T02:21:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951049#M656736 <P>Hi my service stopped working, cannot make or receive calls.&nbsp; My account balance is up to date and is currently in Active now.&nbsp; What do i do?</P> Wed, 22 Feb 2023 01:17:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951049#M656736 wenyaokuo 2023-02-22T01:17:29Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951050#M656737 <P>You can check for outages in your area.</P><P><A href="https://www.telus.com/en/on/outages" target="_blank" rel="noopener">https://www.telus.com/en/on/outages</A></P> Wed, 22 Feb 2023 01:19:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951050#M656737 pmva 2023-02-22T01:19:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951051#M656738 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/92497">@wenyaokuo</a>&nbsp;</P><P>does data work??</P><P>try to reboot the phone once</P><P>Try to reswat the sim card ( power off, take sim out for a min, then put it back and power up)</P><P>&nbsp;</P><P>Try changing your phone's Preferred network type or network mode to 3g and see if the phone connects at all</P><P>&nbsp;</P><P>Try your sim card in another phone&nbsp;</P><P>&nbsp;</P><P>try your phone in another area&nbsp;</P> Wed, 22 Feb 2023 01:20:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951051#M656738 softech 2023-02-22T01:20:38Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951065#M656752 <P>Try changing to 3G network.&nbsp; Thats still working while LTE is down.&nbsp; iPhone users are mostly stuck without service because 3G netowrk is not automatically connecting and the phone keeps searching for LTE.&nbsp;&nbsp;</P><P>&nbsp;</P><P>UPDATE:&nbsp; LTE network is back on.&nbsp;&nbsp;<span class="lia-unicode-emoji" title=":clinking_glasses:">🥂</span></P> Wed, 22 Feb 2023 02:21:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-service-stopped-working-and-my-account-is-active/m-p/951065#M656752 imm1304 2023-02-22T02:21:35Z