topic Re: I have no cellphone service! Is there an outage right now? in Get Support

I have no cellphone service! Is there an outage right now?

BoomDigital — Thu, 06 Jan 2022 07:11:04 GMT

Anybody else not getting public mobile service on their phone right now?

Re: I have no cellphone service! Is there an outage right now?

imm1304 — Wed, 24 Feb 2021 21:23:43 GMT

Hey, I am experiencing this too. No service in Toronto-North York

Re: I have no cellphone service! Is there an outage right now?

JK8 — Wed, 24 Feb 2021 21:25:13 GMT

@BoomDigital wrote:
Anybody else not getting public mobile service on their phone right now?

Check for Telus outages in your area. Also try rebooting your phone.

https://www.telus.com/en/on/outages

Make sure you are not a victim of sim jacking:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: I have no cellphone service! Is there an outage right now?

Karnbot13 — Wed, 24 Feb 2021 21:25:05 GMT

Not working for me in Brantford either. No SIM jacking, got no service whatsoever, data or voice

Re: I have no cellphone service! Is there an outage right now?

computergeek541 — Wed, 24 Feb 2021 21:24:26 GMT

@BoomDigital wrote:
Anybody else not getting public mobile service on their phone right now?

At the moment, I can't connect to the network either. I've been seeing strrange stuff since this monring with being kicked off the LTE network and being forced on the HSPA.

Re: I have no cellphone service! Is there an outage right now?

BoomDigital — Wed, 24 Feb 2021 21:30:50 GMT

Ok I'm glad I'm not the only one, that means something is going on.

Re: I have no cellphone service! Is there an outage right now?

HALIMACS — Wed, 24 Feb 2021 21:25:36 GMT

@BoomDigital

If you tried a network reset, please check there isn't a network outage in area.

Is your account displaying as "active" under self serve? Does it need to be topped off?

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

Re: I have no cellphone service! Is there an outage right now?

Alexander5689 — Wed, 24 Feb 2021 21:24:48 GMT

No service in Kitchener either.

Re: I have no cellphone service! Is there an outage right now?

Ngoik — Wed, 24 Feb 2021 21:27:36 GMT

Lost service entirely for about 5min. It's "back" but none of my texts are sending out.

Toronto

Re: I have no cellphone service! Is there an outage right now?

Exhamon — Wed, 24 Feb 2021 21:29:49 GMT

Same here in Hamilton, but my children have service?

all of a sudden.

Re: I have no cellphone service! Is there an outage right now?

RosieR — Wed, 24 Feb 2021 21:31:04 GMT

Downtown Toronto is ok.

Re: I have no cellphone service! Is there an outage right now?

kamiyaa — Wed, 24 Feb 2021 21:31:20 GMT

No service in Scarborough too

Re: I have no cellphone service! Is there an outage right now?

computergeek541 — Wed, 24 Feb 2021 21:31:32 GMT

@HALIMACS wrote:
@BoomDigital

If you tried a network reset, please check there isn't a network outage in area.

Is your account displaying as "active" under self serve? Does it need to be topped off?

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

This isn't an individual account issue. This is an issue with the network itself.

Re: I have no cellphone service! Is there an outage right now?

brian11 — Wed, 24 Feb 2021 21:33:36 GMT

Signed up for this topic. I have no connection as well. I am in downtown toronto (Scotiabank arena area)

Re: I have no cellphone service! Is there an outage right now?

OllBY — Wed, 24 Feb 2021 21:34:26 GMT

No service in Vaughan / Woodbridge as well

No service

Stitchy — Wed, 24 Feb 2021 21:34:59 GMT

My phone says I'm not connected to a network. Is something happening? I paid my bill... it worked earlier today...

Re: No service

computergeek541 — Wed, 24 Feb 2021 21:36:09 GMT

@Stitchy wrote:
My phone says I'm not connected to a network. Is something happening? I paid my bill... it worked earlier today...

Yes, something is happening. There is a network issue that is affecting some customers, but not all. The service is completely down for me as well.

Re: I have no cellphone service! Is there an outage right now?

Kaylora — Wed, 24 Feb 2021 21:36:12 GMT

I'm all the way over in Winnipeg with the same problem, so something funky is certainly happening.

Re: I have no cellphone service! Is there an outage right now?

imm1304 — Wed, 24 Feb 2021 21:36:35 GMT

Looks like my service is back. LTE connection.

Outage lasted approx 15 minutes.

Re: I have no cellphone service! Is there an outage right now?

Karnbot13 — Wed, 24 Feb 2021 21:36:42 GMT

It is kind of nice to have my work phone not ringing in my ear right now. It's with Telus here in Ontario