topic Re: Unable to receive calls in Get Support

Unable to receive calls

BDiGaetano — Tue, 21 Feb 2023 22:30:00 GMT

Hello, I am unable to receive phone calls. I believe the porting of my phone number was unsuccessful and I no longer have the SIM card of my previous provider. I never received a porting request SMS.

Re: Unable to receive calls

Handy1 — Tue, 21 Feb 2023 22:09:28 GMT

@BDiGaetano I’ll send you number for live support to help private message

Re: Unable to receive calls

Handy1 — Tue, 21 Feb 2023 22:11:42 GMT

@BDiGaetano Was old provider Telus or kood by any chance ? If so the number should be able to help if not , not having old providers SIM card is a problem you would need get SIM card from old provider and restore your old number to start port over again

Re: Unable to receive calls

ur_a_buS — Wed, 22 Feb 2023 00:46:22 GMT

You can always submit a ticket via SIMon https://www.publicmobile.ca/en/on/chatbot

Follow the prompts and eventually you can submit a ticket.

Or you can message someone via private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps a bit. I've had great help from them.

Re: Unable to receive calls

ur_a_buS — Wed, 22 Feb 2023 00:49:20 GMT

Do you have the correct APN (Access Point Name) set up for your public mobile sim card?

Check this for APN instructions:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

And use this website to find your phone's apn settings: https://apn-canada.gishan.net/en

Worth double checking to see if it's the culprit. If not, I'd submit a ticket.

Re: Unable to receive calls

computergeek541 — Wed, 22 Feb 2023 00:50:42 GMT

@ur_a_buS wrote:
Do you have the correct APN (Access Point Name) set up for your public mobile sim card?
Check this for APN instructions:
https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone
And use this website to find your phone's apn settings: https://apn-canada.gishan.net/en

Worth double checking to see if it's the culprit. If not, I'd submit a ticket.

Please be aware that APN setings have no effect on the ability to make or receive phone calls.