topic Re: can not update my credit card info for auto pay payment in Get Support

can not update my credit card info for auto pay payment

nimenkanne — Tue, 21 Feb 2023 17:48:41 GMT

I have 2 phone lines with you, it reminds me to update the auto payment.
So I logged in my account, after update the payment info ( All info is correct! ) , when trying to save the payment info, it keep saying Oops! Something went wrong, please try again later.
Can someone help me update the credit card info? I could find a number to call to customer service either.

Re: can not update my credit card info for auto pay payment

Handy1 — Tue, 21 Feb 2023 17:50:42 GMT

@nimenkanne Try again incognito mode private mode or even another device like a lap top or computer … if all else fails ask support for help

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you can send a private message To CS_Agents by clicking here.

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Re: can not update my credit card info for auto pay payment

BKNS27 — Tue, 21 Feb 2023 17:51:40 GMT

@nimenkanne

Did you clear the cache and go incognito on your browser?

Also use a laptop and desktop computer to update your information.

Re: can not update my credit card info for auto pay payment

softech — Tue, 21 Feb 2023 17:54:59 GMT

@nimenkanne don't try again for at least an hour as you might have triggered a fraud lock with your earlier attempts

When you are ready to try again, please try using Incognito mode (or Private mode on Safari) and it should work

Re: can not update my credit card info for auto pay payment

nimenkanne — Tue, 21 Feb 2023 17:56:14 GMT

I did using Incognito mode, still same issue

Re: can not update my credit card info for auto pay payment

softech — Tue, 21 Feb 2023 18:08:23 GMT

@nimenkanne wait a full hour first and try again and let us know how it goes 🙂

Re: can not update my credit card info for auto pay payment

jay76 — Wed, 01 Mar 2023 23:30:57 GMT

Can someone help with MY issue.

I have NOT had Service In OVER A WEEK, & have DONE Everything that people have suggested &

It has Not worked..it;s NOT COOL