topic Re: Calls are not coming through in Get Support

Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 16:48:10 GMT

Hi,

I have had public mobile for 2 months and a lot of times I am not getting calls. They go right to my voicemail. My focus isn't on - I have checked. Any help would be greatly appreciated.

Sincerely,

Janice

Re: Calls are not coming through

softech — Tue, 21 Feb 2023 16:53:08 GMT

@Janiceciavaglia it is likely a device compatibility issue

Try to change the the Preferred network type or Network mode to 3G Only (or WCDMA)

and can you tell us what exact model is your phone? band and model number

and which province and city you are at?

Re: Calls are not coming through

Magicmike — Tue, 21 Feb 2023 16:53:33 GMT

Have you checked to see if you are on airplane mode? Or any other do not disturb setting activated on your phone. Those will trigger calls to go right to voicemail. Are you receiving any text messages?

Re: Calls are not coming through

Handy1 — Tue, 21 Feb 2023 16:54:56 GMT

@Janiceciavaglia

Outage map in your area:

https://istheservicedowncanada.com/

Also try taking SIM card out and reseating it in the SIM card tray push in all the way and reboot the phone .. also try selecting cellular network settings to 3G and see if that helps any

Re: Calls are not coming through

hTideGnow — Tue, 21 Feb 2023 17:00:20 GMT

HI @Janiceciavaglia is data working most the time and outbound calls work well?

What kind of phone do you have?

You can try to click "Reset All network" on the phone

And you have another phone you can test for a week?

Re: Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 17:37:24 GMT

I have an iPhone 13 Pro - it takes a while sometimes to do outbound calls. Yes I can try another phone and see what happens.

Re: Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 17:38:30 GMT

I don't see the cellular network on my iPhone - where would I find that?

Re: Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 17:38:59 GMT

yes checked those. I am receiving texts.

Re: Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 17:39:29 GMT

I am in Ontario - Ottawa. I have an iPhone 13 Pro.

Re: Calls are not coming through

Handy1 — Tue, 21 Feb 2023 17:40:28 GMT

@Janiceciavaglia @Is your iOS software up to date 16.3.1

Re: Calls are not coming through

Handy1 — Tue, 21 Feb 2023 17:43:08 GMT

@Janiceciavaglia Phone settings /cellular/cellular data options

Re: Calls are not coming through

Janiceciavaglia — Tue, 21 Feb 2023 17:45:05 GMT

got it! thanks

Re: Calls are not coming through

BKNS27 — Tue, 21 Feb 2023 17:49:42 GMT

@Janiceciavaglia

Did you port your old number over to PM?

How many bars of signal are you getting on your iPhone?

Re: Calls are not coming through

Nezgar — Thu, 23 Feb 2023 04:13:37 GMT

@Janiceciavaglia wrote:
got it! thanks

Did switching to 3G only mode work?