topic access past payments in Get Support

access past payments

thayes22 — Tue, 21 Feb 2023 13:01:11 GMT

Hi, I am a former Public Mobile Customer and I would like to access my past payment information.

I tried to reset my password but I'm not receiving the reset links.

Please advise?

Re: access past payments

softech — Tue, 21 Feb 2023 13:02:32 GMT

@thayes22 you won't be able to login if your account was closed. Please message PM support for your enquiry

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: access past payments

HALIMACS — Tue, 21 Feb 2023 13:23:03 GMT

@thayes22

if you paid by a credit card, you can search specifically for transactions attributed to public mobile and use that as proof of payment, if that is what you’re seeking

Re: access past payments

Yummy — Tue, 21 Feb 2023 14:05:34 GMT

If you ported your number or account is deleted due to no pay you do not have access to your account and cannot see any details.

You can ask agent for assistance as I do not know if PM keeps any history of closed accounts.