topic Re: Help for activation in Get Support

Help for activation

Pirate438 — Tue, 21 Feb 2023 03:11:42 GMT

Hey i have problem for make activation its said me eror code 821 ? I dont understand?

Re: Help for activation

Handy1 — Tue, 21 Feb 2023 03:09:21 GMT

@Pirate438 first check your credit card and make sure you weren’t charged if not you can try again and only use the account number from old provider not the IMEI number

Re: Help for activation

Handy1 — Tue, 21 Feb 2023 03:11:19 GMT

@Pirate438 If you were charged , contact support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Help for activation

computergeek541 — Tue, 21 Feb 2023 03:11:28 GMT

@Pirate438 wrote:
Hey i have problem for make activation its said me eror code 821 ? I dont understand?

I believe that error message is of an error during activation specifically when someone has requested a number to be ported in. Did you request a number to be ported in? Check if your credit card was charged. If you were not charged, you can simply start over with the activation. If your credit card was charged, check to see if the Public Mobile service is working. If you were charged and either the Public Mobile service isn't working or if your Self Serve account doesn't allow you to log in you, will need to open ticket to ask a Public Mobile customer support agent for hlep. That's done through the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Help for activation

Pirate438 — Tue, 21 Feb 2023 03:16:37 GMT

My credit card was not charged public mobil dont have number phone or some place where i can contact someone for talk?

Re: Help for activation

Pirate438 — Tue, 21 Feb 2023 03:16:58 GMT

public mobil dont have number phone or some place where i can contact someone for talk?

Re: Help for activation

computergeek541 — Tue, 21 Feb 2023 03:19:05 GMT

@Pirate438 wrote:
public mobil dont have number phone or some place where i can contact someone for talk?

There is no phone number for Public Mobile. This is the entire business models to over good prices in return for the company being able to save money. The only meothod to contact Public Mobile was provided earlier.

Re: Help for activation

Handy1 — Tue, 21 Feb 2023 03:19:35 GMT

@Pirate438 there’s no one to talk to everything’s done online , but you can try again, I’m guessing you gave the IMEI number to port … some info on porting number

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Help for activation

Pirate438 — Tue, 21 Feb 2023 03:23:23 GMT

Bc i dont understnd what i can talk for make activation or talk with someone when i m try to do live chat its said me i need to send ticket for some agent help me ?

Re: Help for activation

esjliv — Tue, 21 Feb 2023 03:25:17 GMT

@Pirate438 - if you did not pass the payment section and were not charged for the SIM card activation, then open a tab in incognito mode to go through the activating process again.

Or, you may activate using the: Public Mobile Online Activation Assistance, but this is currently closed right now, so you'd need to wait until tomorrow to go this route.

HOURS OF OPERATION: 8:00am - 5:00pm PST / 11:00am - 8:00pm EST

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