topic Re: SIM card invalid in Get Support

SIM card invalid

DarcyG — Tue, 21 Feb 2023 02:53:46 GMT

I have a new SIM card and it says it’s invalid when I go to set up an account online

Handy1 — Tue, 21 Feb 2023 02:37:07 GMT

@DarcyG Is it a new SIM card ? Also you only need to enter the last 9 digits of sim card the first 10 digits should pre load on the screen

softech — Tue, 21 Feb 2023 02:39:34 GMT

@DarcyG is that a new PM sim card that was never activated?

Also, any chance you activated once, got error and you are re-attempting the activation a 2nd time and got the error??

Where you bought the sim card from??

esjliv — Tue, 21 Feb 2023 03:30:39 GMT

@DarcyG - can you confirm if you are Activating this new SIM card, or are you SWAPPING this SIM card on an existing My Account?

Make sure this this is a Public Mobile SIM card not, and not Telus or other type card.

BKNS27 — Tue, 21 Feb 2023 06:13:45 GMT

I remember on this Forum, someone tried to activate the PM SIM by entering a Lucky Mobile SIM number.🤦‍♂️

Anyway, where did you purchase the PM SIM?