topic Re: Executor for Estate of deceased in Get Support

Executor for Estate of deceased

NamikiPen — Mon, 20 Feb 2023 22:38:38 GMT

I am trying to close the accounts of the deceased. I was able to create a Public Mobile account but I am not able to submit a ticket: the verification process is not working for me. When I try to submit the question (step 3), it 'errors' on my username. How else can I get in touch with Customer Service to close the accounts?

Re: Executor for Estate of deceased

dabr — Mon, 20 Feb 2023 22:48:08 GMT

@NamikiPen Sorry for your loss.

To contact support you can send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You'll need to verify details of the account and the response will appear in the message box top right next to your avatar and can take anywhere from an hour+ or less.

Re: Executor for Estate of deceased

XionBunny — Mon, 20 Feb 2023 23:00:08 GMT

Condolences, best of luck on a speedy resolution to this issue, using the above recommendation.

Re: Executor for Estate of deceased

hairbag1 — Mon, 20 Feb 2023 23:17:16 GMT

@NamikiPen

Contact the credit card issuer to cease payment to Public Mobile.

The Public Mobile account is a pre-paid service. Without payment, the account is Suspended. The account will stay Suspended for 90 days...then close out for good. No closing costs or other costs involved.

Re: Executor for Estate of deceased

wetcoaster — Mon, 20 Feb 2023 23:30:12 GMT

Sorry for your loss, @NamikiPen .

Hopefully community member @darlicious will stop by and share her excellent and helpful write-up for this situation.

Re: Executor for Estate of deceased

NamikiPen — Tue, 21 Feb 2023 00:14:25 GMT

Thanks for everyone's quick response. It sounds like without the account numbers, the credit card route @hairbag1 suggested may be the only route. This is really disappointing. Public Mobile should have an alternate process; I consider this is process gap.

Re: Executor for Estate of deceased

softech — Tue, 21 Feb 2023 00:17:14 GMT

@NamikiPen I suggest you to try to message PM support as advised by @dabr above. That is the best way to get this done

Re: Executor for Estate of deceased

XionBunny — Tue, 21 Feb 2023 00:20:32 GMT

At least in the end terminating services that way will have no Ill effect on the departed and your management of the estate, it is a oversight they don't have a line of communication for events specifically like this other then the general channels we all have access to.

Re: Executor for Estate of deceased

antonietta — Sun, 14 May 2023 21:46:48 GMT

so sorry for yiur loss my prayer 🙏 😢 for your family 👪 time will never lesson the pain but your always will be close to your loved ❤ one

my condolences

respect