topic Re: Helping transfer my number from koodo to public Mb in Get Support

Helping transfer my number from koodo to public Mb

AA7 — Mon, 20 Feb 2023 23:33:06 GMT

I want to transfer an existing koodo prai

Re: Helping transfer my number from koodo to public Mb

Handy1 — Mon, 20 Feb 2023 23:33:54 GMT

@AA7 Is it kood pre paid or post paid ?

Re: Helping transfer my number from koodo to public Mb

hairbag1 — Mon, 20 Feb 2023 23:35:02 GMT

@AA7

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Helping transfer my number from koodo to public Mb

softech — Mon, 20 Feb 2023 23:36:12 GMT

@AA7 do you have Kood Prepaid or Koodo postpaid

Get a PM sim card first from local Telus or Koodo store. And make sure your Koodo accord is active

If you are Koode Postpaid, you just need to activate and request Transfer phone number during activatoin

If you are Koodo Prepaid, you need to activate with a temporary new number first. Once activation is completed and service working, then you open ticket with PM support for a manual porting help

Re: Helping transfer my number from koodo to public Mb

popping — Mon, 20 Feb 2023 23:44:52 GMT

@AA7

1. If you have a Koodo prepaid account, you need to activate a PM account with a PM phone number first. Then create a support ticket to ask CS Agent to manually port your Koodo prepaid number to PM.

2. If you have Koodo postpaid account,

2a. get a PM SIM card and activate a new account. During the activation, you can port you number to PM.

2b. You can also activate an account first with PM provided number first, then login to your self-serve account to port your Koodo postpaid number to PM.

Re: Helping transfer my number from koodo to public Mb

AA7 — Mon, 20 Feb 2023 23:49:23 GMT

Yes, I am still paying for the previously debt

Re: Helping transfer my number from koodo to public Mb

AA7 — Mon, 20 Feb 2023 23:52:26 GMT

Post paid

Re: Helping transfer my number from koodo to public Mb

Handy1 — Mon, 20 Feb 2023 23:52:49 GMT

@AA7 So it’s post paid ? Then you can port easily without help from support as @softech and @popping @mentioned … also be sure to read over the link @hairbag1 posted to you also and here a bit more infor on porting your number

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Helping transfer my number from koodo to public Mb

AA7 — Mon, 20 Feb 2023 23:54:09 GMT

Prepaid

Re: Helping transfer my number from koodo to public Mb

softech — Mon, 20 Feb 2023 23:54:57 GMT

@AA7 wrote:
Post paid

@AA7 for postpaid, it is easy, you can then activate a new line and request porting in your number. You will have better success to provide your Koodo account number for porting information and not IMEI .

Re: Helping transfer my number from koodo to public Mb

Handy1 — Mon, 20 Feb 2023 23:56:49 GMT

@AA7 Ok sorry , so then it this case you need to activate sim with temp phone number then open ticket with support to transfer number for you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Helping transfer my number from koodo to public Mb

softech — Mon, 20 Feb 2023 23:57:16 GMT

@AA7 wrote:
Prepaid

@AA7 haha.. Prepaid or Postpaid?

Again, if Prepaid, you will have to activate with a new phone number first, make sure it works, then open ticket with PM support for help with the porting form koodo prepaid

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Transferring A Number From TELUS, Koodo Or PC Mobile?
If you wish to transfer an existing number from TELUS Prepaid, TELUS Postpaid, or Koodo Postpaid, the process will be the same as transferring in from a different carrier (see instructions above).
If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here: https://urlshortner.tiia.ai/Rqg6DB in order to transfer your existing number to Public Mobile.

My contact number is not transfered but I paid for it already

AA7 — Tue, 21 Feb 2023 02:59:21 GMT

My contact number is not accepted to be transferred from koodo to public mobile but I paid already for the public mobile

Re: My contact number is not transfered but I paid for it already

Handy1 — Tue, 21 Feb 2023 00:26:35 GMT

@AA7 https://productioncommunity.publicmobile.ca/t5/Get-Support/Helping-transfer-my-number-from-koodo-to-public-Mb/td-p/950626

Re: My contact number is not transfered but I paid for it already

carlaspapa — Tue, 21 Feb 2023 00:27:05 GMT

Did you reply yes to the permission text from Koodo to transfer your phone number to pm?

Re: My contact number is not transfered but I paid for it already

XionBunny — Tue, 21 Feb 2023 00:30:56 GMT

Edit: I see that the process has changed these days, I'm sure by the time I post this someone else will link you with the appropriate information.

Re: My contact number is not transfered but I paid for it already

carlaspapa — Tue, 21 Feb 2023 00:30:46 GMT

Happy to help! Thanks that's my first solution ever!

Re: My contact number is not transfered but I paid for it already

AA7 — Tue, 21 Feb 2023 00:33:46 GMT

I did not get any notifications

Re: My contact number is not transfered but I paid for it already

AA7 — Tue, 21 Feb 2023 00:34:29 GMT

It was February 7

Re: My contact number is not transfered but I paid for it already

AA7 — Tue, 21 Feb 2023 06:45:52 GMT

No, I didn’t because my number is suspended