topic Re: SIM card in Get Support

SIM card

SherrieWeiler — Mon, 20 Feb 2023 22:36:42 GMT

I am a customer of public mobile. My SIM card broke so I ordered a new one. It won’t let me transfer my number over to the new sim card. What am I doing wrong

Re: SIM card

softech — Mon, 20 Feb 2023 22:55:10 GMT

@SherrieWeiler you got the sim card already and you try to Change sim card on a moble phone? Something wrong with that part of the site and you need to use a computer to do that

Please go to My Account aain from ONLY a desktop or laptop computer to request Change Sim card. Using computer should work. Let us know

Re: SIM card

dabr — Mon, 20 Feb 2023 23:05:30 GMT

@SherrieWeiler To add to @softech's suggestions, the SIM change option is available under Quick Links or Profile page in self serve, but using a clean browser or incognito/private mode is important because of caching problems.

Re: SIM card

hairbag1 — Mon, 20 Feb 2023 23:20:25 GMT

@SherrieWeiler

Re: SIM card

esjliv — Tue, 21 Feb 2023 03:59:31 GMT

@SherrieWeiler - do you have your account listed in lost/stolen status? If so, resume service prior to SIM Swapping on your account so your account status is Active. Make a manual payment if required.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP