topic new sim not working in Get Support

new sim not working

sebon2000 — Wed, 22 Feb 2023 14:44:43 GMT

just got a new sim and entered the number but it is not working

Re: new sim not working

softech — Mon, 20 Feb 2023 22:57:10 GMT

@sebon2000 how you entered the number? Di you try to Change sim card on a mobile phone? Something wrong with that part of the site and you need to use a computer to do that

Please go to My Account aain from ONLY a desktop or laptop computer to request Change Sim card. Click on Quick links on top, then Change Sim Card. Using computer should work. Let us know

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: new sim not working

dabr — Mon, 20 Feb 2023 22:57:57 GMT

@sebon2000 Did you login to your account and Change Sim card under Profile/Quick Link page?

You will also need to use incognito or private mode or another browser for the self serve account because of caching problems.

If you did change the SIM card, then try rebooting the phone or toggling airplane mode on/off couple of times.

Re: new sim not working

esjliv — Tue, 21 Feb 2023 03:57:19 GMT

@sebon2000 wrote:
just got a new sim and entered the number but it is not working

@sebon2000 - others are presuming you are SIM-Swapping, and that could be.

But, do you mean you activated a new SIM card and plan/account, and you have no services?

Check your My Account or call 611 to see if your status is saying Active. If so, try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
remove the SIM card and try it into another phone to see it if works
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.