topic Re: Change account email in Get Support

Change account email

tdggoodwin — Mon, 20 Feb 2023 21:52:30 GMT

Hi there, I can’t seem to change my account email

I can change my community email but not the account

Any tips?

Re: Change account email

dabr — Mon, 20 Feb 2023 21:57:38 GMT

@tdggoodwin The self serve account email can only be done with assistance from customer support, you can submit a ticket via chatbot for the email change request here: https://www.publicmobile.ca/get-help

Re: Change account email

HALIMACS — Mon, 20 Feb 2023 22:03:34 GMT

@tdggoodwin

The email address used for the self-serve sign in is simply a username and does not have to be attached to an active/working email account.

Only advising in case you need self serve for something more immediate while change is in progress.

😉

Re: Change account email

Handy1 — Mon, 20 Feb 2023 22:04:34 GMT

@tdggoodwin To change your email you need support help to do it

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Change account email

carlaspapa — Tue, 21 Feb 2023 00:36:09 GMT

@HALIMACS

What do you mean you don't need a working email for your account? I'm confused?

Re: Change account email

HALIMACS — Tue, 21 Feb 2023 00:56:45 GMT

It’s just a username @carlaspapa

It need not be associated with a working email account after it's been setup.

Don't get me wrong, it's easier if it is, it just didn't have to be.

I have other services (non PM) with similar situations where the email address is the username. Worked for years to login...

Re: Change account email

carlaspapa — Tue, 21 Feb 2023 01:36:56 GMT

@HALIMACS

Ok thanks

Re: Change account email

computergeek541 — Tue, 21 Feb 2023 02:57:10 GMT

@HALIMACS wrote:
I have other services (non PM) with similar situations where the email address is the username. Worked for years to login...

The exception would be if there's ever a 2FA request sent by Public Mobile to your e-mail address, which Public Mobile does sometimes do. For anyone wondering, this would mandatory if 2FA is enabled on the account but that account is in suspension. For this reason, it's important that the e-mail address used for logging in is kept up to date.