topic Re: password reset & security question in Get Support

password reset & security question

TC — Tue, 04 Jan 2022 20:00:36 GMT

Hello - my credit card was recently compromised and so i missed the payment date for my phone. I got my service suspended. I was trying to log in to put in my new credit card info but my log in attempt failed. I tried resetting my password but it asks for my security question. I cannot remember what question used as security question.

can you get back to me on this asap, as i need to have my phone back in service starting this evening. i am leading a group of seniors on a trip and they must be able to reach me.

thanks for getting back to me asap.

Re: password reset & security question

geogolem — Thu, 11 Aug 2016 18:24:43 GMT

Its probably best to Private Message @Shazia_K and/or @Mary_M with your public mobile phone number and corresponding account e-mail address.

Re: password reset & security question

Mary_M — Thu, 11 Aug 2016 18:28:11 GMT

Good afternoon @TC

Thank you for bringing this to our attention.

I'm sorry to see that you're unable to access your self-serve account.

Please send me your Public Mobile phone number including your 4 digit PIN via private message, it would be my pleasure to help you reactivate your services.

Thanks,

Mary

Re: password reset & security question

TC — Thu, 11 Aug 2016 20:07:09 GMT

Hi Mary - my first time using this community forum, so i am not sure if you received my tel and PIN via private email. I really need to reset it asap. thanks for your help.

Re: password reset & security question

Mary_M — Thu, 11 Aug 2016 20:19:05 GMT

Hello @TC

I do apologize but I did not receive your private message..

*Not sure how to send me or see private messages? Click here

Mary