topic My account in Get Support

My account

Oliveshy — Mon, 20 Feb 2023 16:39:02 GMT

It's been a month and I cannot access my account to make a payment. I thought when I set up account in December I had put auto payment but now when I go to login it say not valid username or password.

Re: My account

HALIMACS — Mon, 20 Feb 2023 16:47:32 GMT

@Oliveshy

Try using the forgot password function to the most likely e-mail address you used.

Then check the e-mail account to see if you get a forgot password link.

EDIT: I presume you are without some / all services ? Also try calling 611 to hear account status to be sure of what it is. (much like @dust2dust offered below...)

Re: My account

dust2dust — Mon, 20 Feb 2023 16:46:19 GMT

What recording do you hear when you dial 611?

Re: My account

softech — Mon, 20 Feb 2023 16:46:56 GMT

@Oliveshy what exact error message you got?

Some people have trouble logging in with "Page Expired" error just because of browser saved password, not PM issue

Some people got error with Dark Theme extension on Chrome and got weird long errors

Some people got error because they already have a Telus My Account login and then the browser saved password got mixed up

You tried reset the password?

Try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

Handy1 — Mon, 20 Feb 2023 16:59:16 GMT

@Oliveshy

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice