topic Re: 1 GB data add-on missing in Get Support

1 GB data add-on missing

janniliu — Sun, 19 Feb 2023 20:08:07 GMT

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…

Anyone could help with this issue?

Thank you.

Re: 1 GB data add-on missing

Handy1 — Sun, 19 Feb 2023 19:57:19 GMT

@janniliu

Check add-ons /mins /Data

For most up to date account info

Re: 1 GB data add-on missing

esjliv — Sun, 19 Feb 2023 19:58:32 GMT

@janniliu - was the 1GB promo date addon to be added on fresh each renewal going forward for as long as you are a customer?

If so, click the circle arrow thingy below to see updated/latest info. on your My Account?

OR, was this a promotional addon that had an expiry date?

Re: 1 GB data add-on missing

Handy1 — Sun, 19 Feb 2023 19:58:57 GMT

@janniliu If still not there contact support for a update

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: 1 GB data add-on missing

Meow — Sun, 19 Feb 2023 20:00:30 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: 1 GB data add-on missing

computergeek541 — Mon, 20 Feb 2023 15:38:02 GMT

repettion

Re: 1 GB data add-on missing

Nezgar — Thu, 23 Feb 2023 04:20:14 GMT

@janniliu wrote:
I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…
Anyone could help with this issue?
Thank you.

Those sign-up bonuses are usually ONE TIME add-ons. The bonus data is not used until all of the data in your regular 30day plan has been consumed. Then anything left-over from the add-on bucket remains available and unused until the next cycles data is used up.

If you no longer see your 1GB free add on visible in your self-serve portal, it just means that after all the years since 2019, you finally used up that 1GB of data over what your regular 30-day plan has offered.