topic Re: Can’t sign into my account!! in Get Support

Can’t sign into my account!!

atiller79 — Sun, 23 Oct 2022 21:19:27 GMT

I have an email that is no longer existent, so I have no way to sign into my account to change the expiry date on my payment card because it sends security code and I have no way to access it!!

Re: Can’t sign into my account!!

RossN — Sun, 23 Oct 2022 21:22:01 GMT

@atiller79

hi you need to contact a customer service agent to reset or change your email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Can’t sign into my account!!

dust2dust — Sun, 23 Oct 2022 21:22:52 GMT

You could pay by voucher or real time payments which would reactivate your services and then you could use SMS for the 2FA verification.

Then afterwards get support to change your registered email address. Remind them to change it in two places in their system

Re: Can’t sign into my account!!

teresabartlett5 — Mon, 20 Feb 2023 10:56:33 GMT

Can't get in to my account and I been trying for two days

Re: Can’t sign into my account!!

softech — Mon, 20 Feb 2023 11:23:27 GMT

@teresabartlett5 may I know what exact error message yiu got,?

You have active service now? or when you last got working service from PM??

try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there