topic Re: please help me with my issue in Get Support

please help me with my issue

shobana1959 — Mon, 20 Feb 2023 06:44:50 GMT

The phone has the correct phone number ie xxx-xxxxxxx and when trying to use the phone I hear a message saying to re-active my plan. I am on automatic payment and the due date has not come which is 23rd Feb 2023 as I just came back from treatment it is very frustating I cannot use my cell phone. Please help and do the needful

Thanks,

Shobana

xxx-xxxxxxx

Re: please help me with my issue

Handy1 — Mon, 20 Feb 2023 00:33:32 GMT

@shobana1959 Under your name to the right by time stamp , the arrow tap it and edit out personal info first

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: please help me with my issue

softech — Mon, 20 Feb 2023 00:35:04 GMT

@shobana1959 please login to My Account using Incognito mode and check the account status. it likely is showing Suspended. just click Reactivate My plan and make a manual payment to resume service

Re: please help me with my issue

esjliv — Mon, 20 Feb 2023 00:53:13 GMT

@shobana1959 - do you mean you hear that message when you call 611 from your device? If this message is when you are trying to make a call, I am not sure I was aware this message presented itself.

Re: please help me with my issue

BKNS27 — Mon, 20 Feb 2023 01:16:51 GMT

@shobana1959

This is a public Community forum so please remove your personal information or you will get spammed.

It sounds like the AutoPay has been disabled…this seems to happen on a few members.

Re: please help me with my issue

BEER — Mon, 20 Feb 2023 15:31:56 GMT

Maybe just simply -- your Credit Card expiration needs to be updated.